Most PrintingRay products are custom-made to your artwork and specifications. Because of that, we don’t do “no-questions-asked” returns like a normal retail store. But if something is wrong because of our production error, we’ll make it right.
In Short
- Defect / wrong spec on our end: Eligible for reprint, replacement, or refund.
- Customer-approved proof / customer file issue: Usually not eligible for refund.
- Change of mind after production starts: Usually not eligible.
What’s Eligible
You may be eligible for a reprint/replacement/refund if:
- Wrong item/specs: size, material, finish, or quantity doesn’t match what you ordered
- Production defects: banding, heavy streaking, smearing, missing ink, major cut misregistration
- Finish failures: lamination peeling/bubbling caused by production
- Short shipment: you received meaningfully fewer than ordered
What’s Not Eligible (Common Examples)
These are usually not eligible for a refund/reprint:
- Proof-approved issues: typos, layout mistakes, incorrect info that appeared on an approved proof
- Low-res artwork: pixelation, blurry files, compression artifacts in the supplied file
- Normal variation: small shifts in color or cut tolerance that don’t affect normal use
- Surface/application issues: adhesion problems caused by dirty/porous/textured/waxed surfaces
- Wear & tear: scratching, chemical damage, pressure washing, abrasion, extreme exposure
Time Window to Report Issues
Please contact us within [X days] of delivery. The sooner you reach out, the faster we can resolve it.
How to Request a Refund or Reprint
Email [support@printingray.com] (or use /contact/) and include:
- Order number
- Photos/video of the issue (good lighting, multiple angles)
- A short description of what’s wrong
- Photo of the shipping label (helps verify shipment + batch)
What We’ll Do to Fix It
After we review your request, we may offer:
- Reprint: remake the order to the correct spec
- Replacement: partial remake when only part of the order is affected
- Refund: full or partial refund when a remake isn’t practical
If the issue is clearly a production mistake, we’ll prioritize getting you a clean replacement quickly.
Return Shipping (If Needed)
Sometimes we may request the defective product back for verification.
- Return requirement: Rarely
- Return shipping cost: We cover depending on issue type
- Please don’t discard items until we confirm resolution.
Cancellations & Order Changes
Because custom work starts quickly:
- Before production starts: we can usually cancel or adjust your order
- After production starts: cancellation may not be possible and refunds are typically limited
- After shipment: changes/cancellations aren’t possible
If you need to change something, contact us ASAP with your order number.
Shipping Costs
- Shipping fees are typically non-refundable once the package ships.
- If we made an error that requires reshipment, we’ll handle the reshipment logistics.
Last updated: [January 17, 2026]