Quality Guarantee & Reprints
We stand behind what we print. If we produce an order that doesn’t match the approved specifications, we’ll make it right with a reprint, replacement, or refund depending on the situation.
What We Guarantee
- Correct specs: We print the size, material, finish, and quantity you ordered.
- Clean production: Cuts are clean, alignment is within normal tolerance, and finishes are applied properly.
- Quality review: Orders are checked before shipment for obvious production errors.
What Counts as a Defect (Covered)
Examples that are typically covered:
- Wrong size: Printed/cut size doesn’t match the ordered size.
- Wrong material/finish: You ordered matte but received gloss (or vinyl vs bumper, etc.).
- Major print defects: Smears, banding, missing ink, heavy streaking, severe blur not present in approved art.
- Cutting issues: Major misregistration (cutline clearly off), tearing, or unacceptable cut quality.
- Lamination/finish problems: Peeling, bubbling, severe wrinkles caused by production.
- Quantity shortages: You received meaningfully fewer than ordered.
What’s Not Covered (Common Exclusions)
We’ll always try to help, but these are usually not eligible for free reprints:
- Customer artwork issues: Low-resolution files, pixelation, compression artifacts, or bad color in the source file.
- Proof-approved errors: Typos, incorrect info, or layout issues that were present on an approved proof.
- Normal color variation: Small shifts between screen and print, or between batches/runs.
- Tolerance-level variation: Minor cut/placement tolerances that don’t affect normal use.
- Surface/installation problems: Poor adhesion due to dirty/porous/textured surfaces, waxed/treated surfaces, or extreme environmental exposure.
- Wear and tear: Damage from abrasion, chemicals, pressure washing, scraping, etc.
Color Expectations (Important)
Print is physical; screens are backlit and vary wildly.
- Screen vs print: Expect some difference.
- Critical color matching: If you need an exact match, request [a printed proof / color match process] (if you offer it).
- Brand colors: Provide Pantone values when possible.
How to Request a Reprint (Fastest Path)
Contact us within [X days] of delivery and include:
- Order number
- Clear photos/video showing the issue
- A description of what’s wrong
- Photo of the shipping label (helps us verify shipment)
Our Resolution Options
Depending on the issue, we may offer:
- Reprint: We remake the order to the correct spec.
- Replacement: We replace the affected portion (partial remake) when appropriate.
- Refund: Full or partial refund if a reprint doesn’t make sense.
Reprint Timing
- Reprint priority: Reprints are prioritized and typically ship in [X–Y business days] after confirmation.
If We Need a Return
In some cases, we may ask you to return the defective product:
- Return shipping: [We cover / customer covers] depending on issue type.
- Do not discard items until we confirm resolution.
One More Thing: We’re Human, But We Fix Human Problems
If something looks off, reach out. Even if it doesn’t fit neatly into the categories above, we’ll work with you toward a fair outcome.
Last updated: [January 17, 2026]