This Privacy Policy explains how PrintingRay collects, uses, shares, and protects your personal information when you visit our website, place an order, or contact us.
1) Information We Collect
We collect information in a few ways:
Information you provide
- Name, email, phone number
- Billing and shipping address
- Order details and uploaded artwork/files
- Messages you send to support (email/contact form)
Information collected automatically
- Device and browser info
- IP address and approximate location
- Site usage data (pages visited, time on site, referral sources)
- Cookies and similar technologies (see “Cookies” below)
Payment information
- Payments are processed by third-party payment processors. We do not store full credit card numbers on our servers. We may receive limited payment-related details (e.g., confirmation, last 4 digits, billing ZIP, transaction ID).
2) How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send transactional updates (order confirmations, shipping, tracking)
- Improve our site, products, and services
- Prevent fraud and protect security
- Send marketing emails only if you opt in (you can unsubscribe anytime)
3) How We Share Information
We share information only as needed to run the business, for example with:
- Payment processors (to process transactions)
- Shipping carriers (to deliver your order)
- Service providers (website hosting, analytics, customer service tools, email delivery)
We do not share personal information except as described here, or as required by law.
4) Cookies & Analytics
We use cookies and similar tools to:
- Keep the site working properly (essential cookies)
- Understand how visitors use our site (analytics)
- Improve performance and customer experience
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
5) Your Choices
Depending on your location, you may have rights to:
- Request access to the personal information we have about you
- Request correction or deletion
- Opt out of marketing emails (unsubscribe link in every email)
To make a request, contact us at [support@printingray.com].
6) Data Retention
We keep information as long as needed to:
- Fulfill orders and provide support
- Maintain business records for accounting, tax, and legal obligations
- Resolve disputes and enforce policies
7) Security
We use reasonable administrative, technical, and physical safeguards to protect information. No online system is 100% secure, but we work hard to protect your data.
8) Children’s Privacy
Our website is not intended for children under 13 and we do not knowingly collect personal information from children.
9) Changes to This Policy
We may update this policy from time to time. The “Last updated” date reflects the latest revision.